Chapter 32 W/ Karl-Emanuel Dionne

Open innovation (OI) has acknowledged the importance of managing knowledge flows outside firm boundaries to enhance innovation. However, OI researchers have not explored the complexity of managing these knowledge flows across domains in practice. This chapter builds on the knowledge boundaries perspective to expand current understanding of knowledge work in OI contexts by nuancing the different types of knowledge flows occurring across domains and exploring the types of boundary processes needed to support the creation and development of these knowledge flows outside organizational and specialized domain boundaries. It analyzes the case of Hacking Health, a non-profit organization that developed a series of events to develop a variety of boundary processes (gathering, transferring, translating, transcending, transforming) that address different types of knowledge boundaries that emerge in the fuzzy front end of OI phenomena in the nascent industry of digital health.